EXPERIENCE
2021+
October 2021 - current
CTO, Verint Messaging
Verint
Delivering business-critical security and compliance results across multiple product groups and compute platforms.
Improving reliability, resilience and performance while maintaining or reducing infrastructure costs.
Educating engineering teams on cloud and container orchestration best practices and pragmatic approaches to making life easier.
Key technologies: AWS, Kubernetes, Terraform/OpenTofu, Terragrunt, OKD, Harness,Quay, Packer, Helm, GitOps, Python, Java, Typescript, MongoDB, Elasticsearch, Solr, RabbitMQ, Redis, Hashicorp Vault.
Key compliance achievements: PCI 3.2, PCI 4.0, ISO27001
2019
July 2019 - October 2021
CTO
Conversocial
Drove all technical discussions with interested parties leading to acquisition by Verint in 2021.
Responsible for engineering & technology strategy and tactics.
Worked with the Board of Directors, Product & Design, Customer Success,
Security & Compliance, Professional Services, and our lovely customers to drive positive results.
Key technologies: Custom Deep Learning inference models and APIs, Docker, Python, Java, AWS, MongoDB, MySQL, PostgreSQL, RabbitMQ, Django, Redis, Elastic
2015
August 2015 - July 2019
Lead DevOps Consultant EMEA
Rackspace Ltd.
Provide vision, strategy, and leadership for the DevOps Professional Services function across EMEA, including
developing services, processes and tools, getting to market, and driving the delivery engine.
Work directly with customers up to the C-level to understand how best to provide agility, consistency,
flexibility, and security across multiple cloud and dedicated platforms - while liaising with a wide range of Rackspace and customer stakeholders.
Manage engineering and consultancy capabilities, including the end-to-end Professional Services experience leading to ongoing Fanatical Support.
Also, Nerf gun battles.
Key technologies: Docker, Kubernetes, PowerShell, JavaScript, Python, Go, Ansible, Jenkins, VSTS, AWS, Azure, Google Cloud Platform, VMWare.
2013
August 2013 - August 2015
Technical Director and Co-Founder
Matter Technology Limited
Full technical oversight over all aspects of client web applications including:
specification and requirements gathering, infrastructure planning, implementation,
delivery, deployment, maintenance, and optimization.
Ongoing management and development of our in-house product suite using
Facebook, Twitter and Instagram APIs for large-scale data ingress and
SQL-on-Hadoop reporting.
Development of high-throughput, internationalized social media and mobile web
campaigns targeting EMEA and MENAP regions.
Key technologies1: AWS, Hadoop (Cloudera),
HBase, Impala, Kafka, Storm, Akka, MongoDB, PHP, Go, node.js, Unity3D (C#),
PostgreSQL, SQL Server, Redis, AngularJS, nginx, HAProxy, Docker, Ansible, Mesos.
Primary clients:
Johnson and Johnson, PricewaterhouseCoopers
2010
September 2010 - July 2013
Senior Director, Platform Services and Technology
Syncapse Inc.
Head of Development for flagship SaaS Social Media Suite Product.
Responsible for on-site and remote teams, ad-hoc campaign delivery.
Managed and collaborated with development teams across three continents
and four timezones (~12 direct reports). Completed a continuous integration
and deployment pipeline unifying Java/Scala-based services and PHP-based
web apps across AWS-based clusters.
Implemented critical data ingress path for very high traffic social
media properties - importing real-timeish data from social
networks into an Elasticsearch cluster.
Key technologies: AWS, Elasticsearch, MySQL, Java (with a bit of Scala),
Hazelcast, Jenkins, Apache, nginx, PHP.
Primary clients:
Coca-Cola, AB InBev, Diageo
2008
January 2008 - September 2010
Technical Director and Co-Founder
Nudge Social Media
Drove discussions with interested parties leading to acquisition by Syncapse in 2010.
In charge of everything technical relating to business operations and
client social media campaign execution and delivery, including client and
in-house business strategy.
Managed technical team of ~10 developers working across both front and backend
technologies on multiple, fast-moving client projects. Eventually sold company
to Syncapse Inc.
Key technologies: MySQL, CouchDB, memcache, PHP, Flash/Flex, jQuery
Primary clients:
Sony Playstation, Pepsi
2006
September 2006 - January 2008
Technical Director
Dynamite Partners Ltd.
Responsible for all technical aspects of building bespoke CMS-backed
Web 1.0/2.0 web properties.
2005
June 2005 - September 2006
Freelance Developer
Target Visibility (Dubai)
Built a medium-scale click-tracking and BI system for a click arbitrage business.
Integrated with Google AdWords and Overture pricing APIs.
2003
January 2003 - June 2005
Senior Developer
Calligram
Worked with our advanced in-house CMF to deliver ecommerce websites.
2000
January 2000 - January 2003
Web Developer
emarketeers
1999
February 1998 - August 1999
Web Developer
Inscribe Web Media (Malaysia)
